TERMS & CONDITIONS
CAR RENTAL USER REQUIREMENTS
MyKad/iKad/Passport
- Valid Domestic or International Driver’s License
- Latest Statement Bill (Credit card, utilities, Internet, etc.)
Pay by Online Transfer / Debit / E-
- MyKad/iKad/Passport
- Valid Domestic or International Driver’s License
- Business/Work Card/Student I.D
- Latest Statement Bill (Credit card, utilities, Internet, etc.)
Pay by Credit Card:
- MyKad/iKad/Passport Valid Domestic or International Driver’s License
- Credit card customers are not required to submit business cards or utility bills.
Non-Eligible:
Expired license, fake or lack of documents, suspicious behavior, criminal records, etc.
VEHICLE USAGE & TRAVEL POLICY
Only the person and the additional drivers stated in the contract can drive the rental car, and renters are not allowed to let any third-
Usage Policy:
- NO TO DRUGS, ALCOHOL, CAR THEFT, SWAP/SELLING CAR INTERNAL PARTS, IRRESPONSIBLE ATTITUDE & OTHER CRIME ACTS (ESCORT, ROBBING/SNATCH THIEF, KIDNAPPING, DRUG RUNS ETC) –
You will face real & serious consequences from the top management and the PDRM (Polis Diraja Malaysia). We will ensure that you will be taken into custody and sued immediately. NON- NEGOTIABLE - NO SMOKING –
RM200.00 PENALTY - NO RACING, SPEED TESTING, OFFROAD
- DRIVE RESPONSIBLY & OBEY THE LAW
- DO NOT DIRTY/DAMAGE THE VEHICLE
Travel Policy:
- Renters are NOT ALLOWED to take the rental car outside Malaysia, e.g., Thailand, Singapore, or locations prohibited by and without the company’s consent. Contact us for more info.
COLLISION DAMAGE WAIVER (CDW) & INSURANCE
All our cars are equipped with First Party Motor Insurance which cover damages done by driver or third party. However, renter is still liable to pay loss of NCD for insurance, vehicle downtime due to repair and any other cost incurred to restore the rental car. Motor insurance will only be claimed as a last resort, we highly encourage customers to be alert and aware during rentals.
CDW insurance is for customers who wants to drive without worries in cases of damage or accidents. Pay 20% from the rental price to get extra insurance coverage worth RM3000, in cases of self or third party damage to the car.
We will only charge the customer if repair and car downtime due to accident or damage exceed RM3000.
In any cases, please do not take matters into your own hand, do inform our team immediately if you got into any accident or cause damage to the rental car. You can take pictures of the car from all angles, which show landmarks and damages on the car. We will assist and advise you on what to do next
CANCELLATION & REFUND
The security deposit amount varies for each car model and its rental duration. Security Deposit Amount is between Rm100-RM1000*
Refund Policy
- Refunded in 5 to 10 days from the return date via local or international bank transfer.
Cancellation Policy:
- Cancel on public holidays/EARLY RETURNS/LAST MINUTE: NON-
REFUNDABLE - Cancellations done within 14 days rental date: 50% REFUNDABLE
- Cancellations done before 14 days rental date: FULLY REFUNDABLE
CAR RENTAL MILEAGE POLICY
1-
- 200KM/day
3 days & above rental:
- Unlimited Mileage
Surcharge after exceeding mileage cap:
- Exceed 200KM/day – pay for another day rental
FUEL USAGE POLICY
1. Fuel Level Requirements
Renters are required to return the car with the same fuel level as it was delivered. Failure to comply will result in an additional fee.
2. Refueling Service
Renters have the option to request a full petrol refill. Charges are based on fuel type, car model, and current petrol prices.
3. Fuel Type
- Economy/Premium/Luxury: RON95 or RON97
- Exotic: RON97 or RON100
- Vans/Starex/Others: Diesel
ACCIDENTS & REPAIRS
Whether it is self or third-
The cost shown below does not include the car’s downtime in the car workshop, and replacement parts must be new and original. The damage repair cost varies depending on the car type and model. (Economy –
- Per Head light/Tail light: RM500 –
RM10,000 - Per Window/Side Mirror: RM500 –
RM10,000 - Stone Chips: RM200 –
RM10,000 - Per Panel (driver door, fender, hood, roof, etc) –
Knock & Paint: RM300 – RM10,000 - Per Tyre/Rim: RM200 –
RM10,000 - Per Seat/Dashboard/Interior: RM200 –
RM10,000 - Smoke Odour: RM200.00
- Missing Touch N’ Go: RM100.00
- Missing Parking Access Card: RM200.00
Driving in Malaysia:
According to section 28 of the Road Transport Act 1987, the holder of a foreign country’s driving license can drive in Malaysia as long as the domestic driving license is valid and is in the translation of English. Hence, tourists can use their country’s license for 90 days. This situation also relies on the applicants’ nationality and their country’s status with the Malaysian government. In addition, driving privileges from the nations stated below are identified and can be used for driving in Malaysia, subject to regulations under the Road Transport Act 1987. Nevertheless, individuals who would like to stay in Malaysia for more than 90 days for different reasons, such as working or pursuing their studies, must get their Malaysian driving license, which can be attained by attending the courses and examinations prescribed by Jabatan Pengangkutan Jalan (JPJ). OKB Car Rental highly recommends that international renters apply for an international driving permit to avoid any complications from the authorities.
Approved List of Countries:
- Afghanistan
- Albania
- Algeria
- Argentina
- Australia
- Austria
- Brazil
- Bahamas
- Bahrain
- Belarus
- Belgium
- Bangladesh
- Bolivia
- Bosnia
- Botswana
- Bulgaria
- Brunei
- Cameroon
- Canada
- Central African
- Chile
- China
- Congo
- Costa Rica
- Colombia
- Croatia
- Czechoslovakia
- Denmark
- Dominican Republic
- Ecuador
- Egypt
- Estonia
- Ethiopia
- El Salvador
- Fiji
- Finland
- France
- Georgia
- Germany
- Ghana
- Greece
- Guatemala
- Guinea
- Honduras
- Hong Kong
- Holy See
- Hungary
- Iceland
- India
- Indonesia
- Iran
- Iraq
- Ireland
- Ivory Coast
- Japan
- Jamaica
- Jordan
- Kenya
- Korea
- Kuwait
- Laos
- Latvia
- Lebanon
- Liberia
- Libya
- Madagascar
- Malawi
- Maldive Island
- Mauritius
- Mexico
- Monaco
- Mongolia
- Morocco
- Myanmar
- Namibia
- Nepal
- New Zealand
- Netherlands
- Nigeria
- Nicaragua
- Norway
- Papa New Guinea
- Panama
- Paraguay
- Peru
- Philippines
- Poland
- Pakistan
- Russia
- Romania
- Saudi Arabia
- Senegal
- Singapore
- Slovenia
- Southern Yemen
- South Africa
- Spain
- Sri Lanka
- Sudan
- Switzerland
- Syria
- Thailand
- Taiwan
- Togo
- Tunisia
- Turkmenistan
- Turkey
- Uganda
- Ukrainian Soviet
- UAE
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Venezuela
- Vietnam
- Yemen
- Yugoslavia
- Zambia
- Zimbabwe
